Subscription, Billing & Refunds

Billing interval & renewals

Paid plans are billed on the interval you select (for example monthly or annually) and renew automatically at the end of each interval unless cancelled beforehand.

Trials & free tier

Where a free trial or free tier is available, its duration, eligibility, included functionality, conversion to a paid plan and usage limits are defined by the commercial system and shown at the point of signup.

Cancellation

You can cancel a subscription according to the service rules. Cancellation stops future renewals; access typically continues until the end of the current paid period.

Refunds

Refund eligibility depends on the applicable plan terms and local law. If you believe you are entitled to a refund, contact us and we will review your request.

Payment failure

If a payment fails, we may retry the charge and/or restrict access until the balance is resolved, in line with the service rules.

Usage limits & overage

The current launch architecture uses soft limits rather than automatic paid overage. If this changes, the applicable terms and billing disclosures will be updated.

WhatsApp/Meta charges

Payment provider

Payments are processed by our payment provider (currently Flutterwave/Rave). We will update this reference if the payment architecture changes.