Privacy Policy

Scope

This Privacy Policy covers data processed through our public website, forms, chatbot, signup, the WazBot application, the AI Funnel, WhatsApp integration, CRM features, analytics, billing, support and third-party services we rely on.

We aim to collect only the information necessary to provide and improve our services.

Website visitor data

When you visit our website or submit a form, we may collect information such as:

• Name, email, phone, company and country
• Preferred language and solution interest
• Messages and form submissions you send us
• IP-related technical information, browser and device information
• Referral and campaign information
• Cookies and similar technologies

Customer data vs. end-user data

A distinction applies between WazBot customers and the end users of those customers. WazBot customers may enter data relating to their own customers when they use the platform.

The legal relationship and responsibilities for that end-user data may differ from those that apply to ordinary WazBot website visitors.

Customer responsibilities

Customers are responsible for ensuring they have an appropriate legal basis and the necessary permissions to process data they submit to WazBot, including customer contact information, WhatsApp conversations, lead information, uploaded knowledge, CRM records and marketing lists.

Our responsibilities

WazBot is responsible for platform security, service operation, data processing on behalf of customers, access control, infrastructure, working with applicable subprocessors, incident handling, and responding to privacy requests where applicable.

AI processing

Customer-provided content may be processed by AI systems to deliver WazBot functionality — for example generating responses, classifying messages, extracting information, qualifying leads, generating content and assisting automation. The actual scope reflects the features a customer enables.

Where external AI providers are used, they are engaged to provide these capabilities. Provider configuration is maintained separately from this text and may change over time.

Human handoff

Where a customer configures human handoff, AI conversations can be escalated to human agents. In that case, conversation information may become accessible to authorized human staff of that customer.

WhatsApp integration

WhatsApp integration involves third-party services. Customers may need to comply with WhatsApp/Meta policies, messaging requirements, consent requirements and applicable business-messaging laws. WazBot does not own or replace WhatsApp.

Cookies and analytics

We use essential cookies and, where applicable, preference, analytics and marketing cookies. Analytics may process information such as pages viewed, device information, referral source, campaign, language and interactions. See our Cookie Policy for details.

Marketing communications

We distinguish transactional messages (such as account or security emails) from marketing messages. Receiving a service email does not by itself mean you have consented to promotional marketing. Marketing communications include an unsubscribe mechanism, and unsubscribing from marketing does not disable essential service communications.

Your rights

Depending on your location and the applicable legal framework, you may have rights such as access, correction, deletion, restriction, objection and portability. To make a request, contact us through the channels below.

Data retention & international transfers

We retain information for as long as necessary to provide our services and meet legal obligations. Where data is processed in different regions, we take steps appropriate to the applicable legal framework.

Children

WazBot is intended for businesses and is not directed to children. Applicable age requirements are handled in line with relevant law.

Contact

For privacy questions or to exercise your rights, please reach us through our Contact page. We route privacy requests to the appropriate team.