Human Escalation
Automation with human control — escalate the conversations that need a person.
The business problem
Some customer conversations require a human, and automation should never get in the way of that.
How WazBot helps
WazBot escalates supported conversations to human agents. The principle is simple: automation with human control.
The workflow
- Customer
- AI Agent
- Escalation Trigger
- Human Agent
Relevant capabilities
- Human handoff
- Conversation inbox
- Conversation routing
- Customer management
Expected outcome
Your team stays in control: automation handles the routine and people step in exactly when a conversation calls for it.
Recommended solution
Ready to see it in action?
Start free or request a demo to see how WhatsApp Automation works for your business.